Legal
Sync Peptides stands behind the quality of every product we ship. If something isn't right with your order, here's how returns, refunds, and cancellations work.
| Return window | Within five business days |
| Refunds | No cash or original-payment-method refunds |
| Account credit | May be applied when applicable |
| Restocking fee | 15%, deducted from the approved account credit |
| Return/credit processing | 5–7 business days |
| Damage/wrong/missing notice | Within 48 hours of delivery |
| Quality replacement window | 60 days |
| Cancellation window | Before physical transfer to and acceptance by the carrier |
Return requests must be submitted within five business days. Do not ship a product back without written authorization and return instructions from Sync Peptides. Unauthorized returns may be refused or destroyed without credit.
Approved returns do not receive cash or original-payment-method refunds. Account credit may be applied when appropriate, less the applicable 15% restocking fee. Customers must retain all packaging, products, and supporting materials until the return or claim is resolved.
Email support@syncpeptides.com with the subject line “CLAIM – Order #[Order Number]”. Include the order number, a detailed description, photos of the complete package contents, exterior and interior packaging, shipping label, affected item, product label, and lot number when applicable. Wrong-item claims should identify the item ordered and the item received. Missing-item claims should list each missing item and include the packing slip if one was provided.
The product must remain unopened, unaltered, and unreconstituted during review. Keep all packaging and affected items until the claim is resolved. Sync Peptides may review fulfillment records, package weight, inventory records, tracking data, photographs, video, and analytical documentation, and may request additional information or identity verification. Submission does not guarantee approval.
Orders can be modified or cancelled at no charge any time before they ship. Once an order has been handed to our shipping carrier, it can no longer be changed or cancelled. To request a change, email support@syncpeptides.com as soon as possible.
If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of carrier-confirmed delivery with:
For a verified shipping error or transit-damage claim, Sync Peptides may provide a replacement or account credit, as appropriate. Claims submitted after the 48-hour notice window may not be eligible for resolution. Quality or specification claims are governed by the separate 60-day quality-claim process below.
We are not responsible for delays caused by the carrier, weather, customs, or other factors outside our control. If tracking shows your package as delivered but you cannot locate it, check the delivery area, confirm the shipping address, ask household members or building staff, and contact the carrier. Notify Sync Peptides within 24 hours. A delivered status does not automatically qualify for a refund or replacement.
Please double-check your shipping address at checkout — we are not responsible for delivery issues caused by an incorrect or incomplete address provided at the time of order.
A quality replacement claim must be submitted within 60 days of delivery with the order number, product name, lot number, clear photos of the product, container, seal, and full label, a detailed description, and any supporting analytical data. Research materials must not be opened, prepared in solution, transferred, tested further, or otherwise altered during review unless Sync Peptides authorizes it in writing. Claims based on expected research results or experimental outcomes do not qualify. Third-party analytical testing and quality-guarantee terms are governed by the Quality Assurance & COA page.
Contact our support team at support@syncpeptides.com or (321) 513-6477.
All products offered by Sync Peptides are for laboratory, research, and analytical use only and are not for human or animal consumption. Statements on this site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Sync Peptides is not a compounding pharmacy or an outsourcing facility as those terms are defined under the Federal Food, Drug, and Cosmetic Act. By purchasing or using our products, you acknowledge and accept full responsibility for using them solely in accordance with applicable law.